Terms and conditions of use
1. Seller identification
The "Orange Duke" online shop is operated by Luca Dimaggio (sole proprietorship), VAT number IT04780580231, tax code DMGLCU98T13B296V, registered address Via Salvo D'Acquisto 10/1, 37011 Bardolino (VR), Italy. Full details are on the Legal notice page.
2. Subject of the contract
These general terms of sale apply to all purchases made on the Orange Duke website, which offers its own selection of socks, including designs inspired by famous works of art and animal/nature themed designs, made of 97% cotton and 3% elastane, Made in Italy.
3. How to order
To order, select the products you want and their size (One size 35-40 or One size 41-46), then proceed to payment through the website's cart. The order is concluded when the payment is confirmed.
4. Prices and payments
Prices on the website are in euros and include VAT where applicable. Payments are processed by Stripe and can be made by card. No other payment methods are currently available.
5. Delivery
Shipping methods and costs are set out on the Delivery page. We currently ship to Italy only.
6. Right of withdrawal
Under the Italian Consumer Code (Legislative Decree 206/2005 as amended), consumers have the right to withdraw from the contract without penalty and without giving any reason within 14 days of receiving the goods. To exercise this right, simply notify the seller through the website's contact form or by writing to info@valen-ai.com. The goods must be returned intact, in their original packaging where possible.
7. Returns and refunds
In addition to the statutory right of withdrawal, Orange Duke offers 30 days from delivery to return a product and request a refund, provided the returned item is in its normal, intact condition.
8. Legal guarantee of conformity
All products sold are covered by the 2 (two) year legal guarantee of conformity from delivery provided by the Consumer Code for goods that turn out to be defective or not as described.
9. Complaints
For reports, complaints or support requests, use the website's contact form or write to info@valen-ai.com.